Refund Policy

Refund Policy

At Express Travel Agency, we strive to provide the best travel experiences for our customers. We understand that plans can change, and we have established the following refund policy to ensure clarity and fairness for all parties involved.

Cancellation and Refund Guidelines

  1. Day Tours
    • Full refund for cancellations made at least 24 hours prior to the scheduled departure time.
    • No refunds for cancellations made less than 24 hours before the departure.
  2. Multi-Day Tours
    • Full refund for cancellations made at least 7 days before the tour departure date.
    • 80% refund for cancellations made 3-6 days before the tour departure date.
    • 70% refund for cancellations made within 48 hours of the tour departure date.
    • No refunds for cancellations made within 24 hours of the tour departure.
  3. Special Events and Limited Capacity Tours
    • Full refund for cancellations made at least 48 hours before the scheduled departure time.
    • No refunds or vouchers for cancellations made less than 48 hours before the departure.
  4. Alternative Refund Options
    • For cancellations made less than 24 hours before the departure, a voucher may be issued for future use. This voucher must be used within 90 days.
    • Bookings can be transferred to a friend or family member if you are unable to attend.

Additional Information

  • Non-Refundable Fees: Any non-refundable fees charged by third-party service providers (e.g., hotels, airlines) will be deducted from your refund.
  • Refund Processing Time: Refunds will be processed within 7-10 business days from the date of cancellation.
  • Force Majeure: In the event of unforeseen circumstances such as natural disasters, pandemics, or government restrictions, we will work with our customers to provide flexible options including rescheduling or issuing travel credits.

How to Request a Refund

To request a cancellation or refund, please contact our customer service team via email at support@expresstravelagency.com. Please provide your booking details and reason for cancellation to expedite the process.

We appreciate your understanding and cooperation. Thank you for choosing Express Travel Agency for your travel needs.

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